account temporarily locked

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Agent

Re: account temporarily locked

Hello chasterinet,  below please see grid 

 

After 3 failed attempts: Locked out for 1 hour.  A banner message will advise the customer a soft lock has been placed on their account.
◦After 5 failed attempts: Locked out for 1 hour from the last failed attempt
◦After 7 failed attempts: 24-hour lockout (also known as IP lock)
 

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Re: account temporarily locked

hello my account got locked 

 

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Agent

Re: account temporarily locked

Hi there Joff. So sorry to hear about your stolen phone. As indicated on Saturday when you reported the issue as well, please send us a private message with the details and we will figure this out for you. Victor21

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Accomplice

Re: account temporarily locked

My phone was stolen and pin changed I have new phone but can’t switch because of that I really don’t want to loose my number and I just paid my bill
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Agent

Re: account temporarily locked

Sorry to hear that, Joff! Can you send us a private message with the details so we can work through this?

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Accomplice

Re: account temporarily locked

Phone stolen can’t change pin
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Agent

Re: account temporarily locked

We have no way of checking that information.

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Groupie

Re: account temporarily locked

Can any agents check what lockdown i am on?

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Agent

Re: account temporarily locked

Hello Cloutboyke, unfortunately the account can't be unlocked by anyone. The account will automatically, please see information below:

 

 

•3 failed attempts = Lockout for 1 hour
•5 failed attempts = Lockout for 1 hour from the last failed attempt
•7 failed attempts = 24 hour lockout (also known as IP lock)
 

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Groupie

Re: account temporarily locked

Can a manager just help me get into my account themselves i typed it in wrong multiple times but i know it for sure now and i need to get on because apple wont allow me to get my code till i have a number