account temporarily locked

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71 REPLIES 71
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Enthusiast

Re: account temporarily locked

I already sent you a message, please reply me ASAP, thank you
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Enthusiast

Re: account temporarily locked

Noted
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Re: account temporarily locked

Hi Tsuchimi! Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".

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Enthusiast

Re: account temporarily locked

Please unlock my acc , i accidently insert the wrong password, i need to use it now
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Agent

Re: account temporarily locked

Understood. Please shoot us a private message with the phone number and account PIN, and the IMEI (Plus SIM Card #)  on the back of the new phone you want to swap to.

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Enthusiast

Re: account temporarily locked

Yes. I read that in the thread. I’m pretty sure of my error. I was just wondering if there was a possibility of sound the swap with an agent or do I wait the 24 hrs. Thx
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Agent

Re: account temporarily locked

Hey there, @lisycas1! Sorry to hear about that. Please be advised that  if you made many failed attempts to access the account, the system won’t allow us to unlock the account for security reasons. The time frame to wait is:
•    3 failed attempts = Lockout for 1 hour
•    5 failed attempts = Lockout for 1 hour from the last failed attempt
•    7 failed attempts = 24 hour lockout (also known as IP lock)

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Enthusiast

Re: account temporarily locked

I’m trying to swap phones but my account got locked for wrong ping. I retrieved my ping but still got locked out for 24 hrs. Can someone help me do the phone swap?
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Agent

Re: account temporarily locked

Can you please send us a private message so we can take a closer look? 

Groupie

Re: account temporarily locked

And therein lies the problem. I wasn't the one who made the attempts. Until this morning I have not attempted to log in to my account since the 3rd or 4th of this month. I was logging in to add hotspot capabilities to my plan and I got a message stating that that there have been too many attempts to log in to my account. Clearly someone, OTHER THAN ME, is attempting to log in to my account. What stops them from continuing to do so and me never getting access to my account again?