Hi Tsuchimi! Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".
Understood. Please shoot us a private message with the phone number and account PIN, and the IMEI (Plus SIM Card #) on the back of the new phone you want to swap to.
Hey there, @lisycas1! Sorry to hear about that. Please be advised that if you made many failed attempts to access the account, the system won’t allow us to unlock the account for security reasons. The time frame to wait is:
• 3 failed attempts = Lockout for 1 hour
• 5 failed attempts = Lockout for 1 hour from the last failed attempt
• 7 failed attempts = 24 hour lockout (also known as IP lock)
And therein lies the problem. I wasn't the one who made the attempts. Until this morning I have not attempted to log in to my account since the 3rd or 4th of this month. I was logging in to add hotspot capabilities to my plan and I got a message stating that that there have been too many attempts to log in to my account. Clearly someone, OTHER THAN ME, is attempting to log in to my account. What stops them from continuing to do so and me never getting access to my account again?