Hey there, @lisycas1! Sorry to hear about that. Please be advised that if you made many failed attempts to access the account, the system won’t allow us to unlock the account for security reasons. The time frame to wait is:
• 3 failed attempts = Lockout for 1 hour
• 5 failed attempts = Lockout for 1 hour from the last failed attempt
• 7 failed attempts = 24 hour lockout (also known as IP lock)
And therein lies the problem. I wasn't the one who made the attempts. Until this morning I have not attempted to log in to my account since the 3rd or 4th of this month. I was logging in to add hotspot capabilities to my plan and I got a message stating that that there have been too many attempts to log in to my account. Clearly someone, OTHER THAN ME, is attempting to log in to my account. What stops them from continuing to do so and me never getting access to my account again?
Unfortunately, if you made failed attempts to access My Account on the Web using the wrong Account PIN, you will have your account locked. We are not able to unlock your account. If you made from 3-5 failed attempts, you must wait 1 hour and from 7 failed attempts, you must wait 24 hours. Bear in mind that you can add funds to your account by dialing #233 from your Boost Mobile phone.
Yes, that is correct. This would be a major problem if I were trying to pay my bill. When I attempt to log in, I get a message saying that there have been too many failed attempts to log in to my account.
Unacceptable. The last time I logged into my account was to pay my bill. So obviously the attempt was made from somewhere else. So I'm just dead in the water for an entire day? What if I had to pay my bill, there has to be some other alternatives to this. This is the kind of thing that loses customers.
So sorry to hear about this experience, shwayzieblood. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request.