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Wrong phone number on my phone

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16 REPLIES 16
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Agent

Re: Wrong phone number on my phone

Hi there, Jack2759. Thanks for contacting us. 

We're sorry to hear you're having issues with the service. We'd like to have a look at your account. Please, send us a private message with the phone number and PIN.

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Not applicable

Re: Wrong phone number on my phone

It worked after I shut the phone off, now I need to change how many times it rings

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Not applicable

Re: Wrong phone number on my phone

My phone number did update but when I try calling it doesn't ring but just goes straight to voicemail, help.

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Not applicable

Re: Wrong phone number on my phone

I don't have the phone it was stolen
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Not applicable

Re: Wrong phone number on my phone

Yes wrong phone # in my acct and I reported it stolen this morning;
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Agent

Re: Wrong phone number on my phone

Hey there, @bobbyc! Can you please complete the following steps?

1. Tap Phone.
2. Tap Keypad if necessary.
3. Enter ##873283# then tap Call.
4. When Starting Service Update screen appears, tap OK.
5. When Service Update Complete appears, tap OK.
 

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Not applicable

Re: Wrong phone number on my phone

I am having the same problem with my IPhone 6s, the number listed under the settings on my phone is not the same as my account number. How can I resolve this?

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Agent

Re: Wrong phone number on my phone

It's great to hear that. We remain at your service. If you have any question, just let us know.

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Accomplice

Re: Wrong phone number on my phone

Got instructions via private message and they worked. My phone number is listed correctly on my phone now and my voicemail app is working for the first time.

Thank you to all the agents who assisted me with this issue.

View solution in original post

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Agent

Re: Wrong phone number on my phone

Interesting. Let’s get this all straightened out for you. We will need to access your account to further assist you. Please, send us a private message with your phone number and PIN.