Why isn't my phone unlocking?

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Why isn't my phone unlocking?

I had my phone for over a year, I unlocked it on 2/5 and it is now 2/8 and my phone is still not unlocked. I have already transferred my phone number and have no way of reaching anyone at Virgin Mobile. 

11 REPLIES 11
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Promoter

If VM unlocked it for you, you need to go to Settings->System Updates->tap "Update Profile"->phone should refresh SIM data & reboot->go to same screen after reboot & the UICC Unlock should now read "Your device is unlocked for any SIM card".  If you perform a factory reset or master reset by the ##RTN# (aka ##786#) it will relock to Sprint cards.

Highlighted
Not applicable

Why isn't my phone unlocking?

I had my phone for over a year, I unlocked it on 2/5 and it is now 2/8 and my phone is still not unlocked. I have already transferred my phone number and have no way of reaching anyone at Virgin Mobile.