Why is my phone order cancelled?

Groupie

Re: Why is my phone order cancelled?

I ordered an iPhone. Xr which says it would Be delivered in 3-5 business days I have checked it recently and my order status says canceled and no money was refunded does this order status says canceled?
Groupie

Re: Why is my phone order cancelled?

Was this ever resolved? I’m now having the same issue!
Agent

Re: Why is my phone order cancelled?

Hi Jayko! Thanks for bringing this to our attention. It is our pleasure to assist you. Please, let us have your order # in a private message, so we can check that for you. To send a Private Message, click my username or picture, then click "send this user a private message".  Thanks! ~AmyM25

~AmyM25
Enthusiast

Re: Why is my phone order cancelled?

My order was cancelled but I didn't cancel it. It charged me already too.
Agent

Re: Why is my phone order cancelled?

Hey, @DW-65! Let’s do some investigating here. Can you send us a private message with the order key (including the letters)? Thanks!

 

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".

Enthusiast

Re: Why is my phone order cancelled?

 
Enthusiast

Re: Why is my phone order cancelled?

K
Agent

Re: Why is my phone order cancelled?

Hi there, @DW-65! Please send us a private message with your order number to further assist you. 

Enthusiast

Re: Why is my phone order cancelled?

 
Agent

Re: Why is my phone order cancelled?

Hi there, @lopez02! Please, send us a private message with your order number to further investigate.