Hi Jayko! Thanks for bringing this to our attention. It is our pleasure to assist you. Please, let us have your order # in a private message, so we can check that for you. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25
Hey, @DW-65! Let’s do some investigating here. Can you send us a private message with the order key (including the letters)? Thanks!
To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".