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Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Why is my phone order cancelled?

41 REPLIES 41
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Agent

Re: Why is my phone order cancelled?

Hey they @Usermore. We'll be more than happy to assist you! For you to send a me a Private Message only need to click on my username, which will  take to my profile, once you're there on the right side of the screen you will see the  option to send me a Message.

 

~JoyP.

~ Joy P.
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Accomplice

Re: Why is my phone order cancelled?

Hello, I’m having the same issue. How do I dm you about this?
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Agent

Re: Why is my phone order cancelled?

Hello Tydarrius. Let's take a look. Please send us a private message so we may review the order. 

You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.

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Groupie

Re: Why is my phone order cancelled?

Hey I ordered a iPhone 8 plus space grey at 12:00 yesterday it sent me a confirmation email and everything but the order status is cancelled and I'm really sad cause I need it before school starts back Tuesday pls reply😩

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Agent

Re: Why is my phone order cancelled?

Hello Paulw5150, lets get you sorted out. Please send us a private message with the order number so we can look into this for you. 

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Newbie

Re: Why is my phone order cancelled?

Can you help me. I ordered the iphone 7 plus 2 times with boost up. Both orders keep showing cancelled even though the money was taken out.
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Agent

Re: Why is my phone order cancelled?

We are so sorry that happened, hodo2002. Please send us a private message so we can investigate. 

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Enthusiast

Re: Why is my phone order cancelled?

Hello,

 

Ive been trying to order a phone now for the last few days.  I've treid on PayPal and now most recently with a CC and it keeps getting canceled.  This is my most recent 

Order Cancellation Confirmation for Order ek-bepp-*****
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Agent

Re: Why is my phone order cancelled?

We received your private message. Please, check your inbox. Thanks! 

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Accomplice

Re: Why is my phone order cancelled?

i did but no response