Hi there, @Miguel0508! Please, send us a private message with your order number to further investigate.
We apologize, is your order through BoostUP?
theres no contract with prepaid i mean i got a device online before and there was no problem now is giving me the issue
The system does a verification process to be able to release the device on an actual contract.
what do you mean the verification process?
We’d be happy to help, but we could use more info.
i tried but says i reached the limit of messages i can send
Hey there, Miguel0508! Unfortunately, the order didn't pass the verification process and the system is requesting for the phone to be purchased at a Boost Mobile store. Sorry for any inconvenience.
Im having the same problem ive tried since yesterday and keeps getting cancelled