Why is my phone order cancelled?

Re: Why is my phone order cancelled?

The system does a verification process to be able to release the device on an actual contract. 

Accomplice

Re: Why is my phone order cancelled?

what do you mean the verification process? 

Highlighted

Re: Why is my phone order cancelled?

We’d be happy to help, but we could use more info.

Accomplice

Re: Why is my phone order cancelled?

i tried but says i reached the limit of messages i can send 

Re: Why is my phone order cancelled?

Hey there, Miguel0508! Unfortunately, the order didn't pass the verification process and the system is requesting for the phone to be purchased at a Boost Mobile store. Sorry for any inconvenience.

Accomplice

Re: Why is my phone order cancelled?

Im having the same problem ive tried since yesterday and keeps getting cancelled 

Agent

Re: Why is my phone order cancelled?

Hi, kekeagogo. I am sorry to hear about this experience. I will be happy to assist you today. Can you send me a private message with your order key number to review this?

Enthusiast

Re: Why is my phone order cancelled?

I've been having the same issue for the past few days. Trying to replace my Iphone 6s Plus with another phone thats not Iphone. I get the order confirmation AND my bank account shows that the payment is pending. But when i check the next day its canceled and its really starting to bug me. 

 

I need assistance please.

Groupie

Re: Why is my phone order cancelled?

I ordered an iPhone. Xr which says it would Be delivered in 3-5 business days I have checked it recently and my order status says canceled and no money was refunded does this order status says canceled?
Groupie

Re: Why is my phone order cancelled?

Was this ever resolved? I’m now having the same issue!