Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html
Boost Mobile Community is currently read-only. Please use the My Boost app or BoostMobile.com to manage your account. If you need assistance, please visit https://www.boostmobile.com/support/contact-us.html

Why is my phone order cancelled?

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Agent

Re: Why is my phone order cancelled?

Hi there, @Miguel0508! Please, send us a private message with your order number to further investigate. 

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Accomplice

Re: Why is my phone order cancelled?

regular boost 

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Re: Why is my phone order cancelled?

We apologize, is your order through BoostUP?

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Accomplice

Re: Why is my phone order cancelled?

theres no contract with prepaid i mean i got a device online before and there was no problem now is giving me the issue 

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Re: Why is my phone order cancelled?

The system does a verification process to be able to release the device on an actual contract. 

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Accomplice

Re: Why is my phone order cancelled?

what do you mean the verification process? 

Re: Why is my phone order cancelled?

We’d be happy to help, but we could use more info.

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Accomplice

Re: Why is my phone order cancelled?

i tried but says i reached the limit of messages i can send 

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Re: Why is my phone order cancelled?

Hey there, Miguel0508! Unfortunately, the order didn't pass the verification process and the system is requesting for the phone to be purchased at a Boost Mobile store. Sorry for any inconvenience.

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Accomplice

Re: Why is my phone order cancelled?

Im having the same problem ive tried since yesterday and keeps getting cancelled