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Why is my phone order cancelled?

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Agent

Re: Why is my phone order cancelled?

Hi, kekeagogo. I am sorry to hear about this experience. I will be happy to assist you today. Can you send me a private message with your order key number to review this?

Enthusiast

Re: Why is my phone order cancelled?

I've been having the same issue for the past few days. Trying to replace my Iphone 6s Plus with another phone thats not Iphone. I get the order confirmation AND my bank account shows that the payment is pending. But when i check the next day its canceled and its really starting to bug me. 

 

I need assistance please.

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Groupie

Re: Why is my phone order cancelled?

I ordered an iPhone. Xr which says it would Be delivered in 3-5 business days I have checked it recently and my order status says canceled and no money was refunded does this order status says canceled?
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Groupie

Re: Why is my phone order cancelled?

Was this ever resolved? I’m now having the same issue!
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Agent

Re: Why is my phone order cancelled?

Hi Jayko! Thanks for bringing this to our attention. It is our pleasure to assist you. Please, let us have your order # in a private message, so we can check that for you. To send a Private Message, click my username or picture, then click "send this user a private message".  Thanks! ~AmyM25

~AmyM25
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Enthusiast

Re: Why is my phone order cancelled?

My order was cancelled but I didn't cancel it. It charged me already too.
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Agent

Re: Why is my phone order cancelled?

Hey, @DW-65! Let’s do some investigating here. Can you send us a private message with the order key (including the letters)? Thanks!

 

To send a private message just click on the picture of any user and, in the next screen, click "send this user a private message".

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Enthusiast

Re: Why is my phone order cancelled?

 
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Enthusiast

Re: Why is my phone order cancelled?

K
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Agent

Re: Why is my phone order cancelled?

Hi there, @DW-65! Please send us a private message with your order number to further assist you.