Water damage / PIn recovery

Newbie

Water damage / PIn recovery

Can any one help me with recovering or  changing my pin. So I forgot my pin and my phone has water damage, so the pin can't be sent to my phone. I have called boost for the last 8 days since with the month and year I set my account up. only thing is I can't remember so I have been giving them two different dates.. thinking one may work still no luck. I have also email govidauth@sprint.com with all the information they asked for 5times already still have not received an email back. I need to get into my account I have been with boost for more than 3years this just isn't right. Boost should have more options for their customers. Someone Please help