To send a private message, go to one of our agents profile and hit the "send this user a private message" button. It's under the contact section on the right side of the profile, right next to their badges.
Probably there was a confusion about the promotion's name. We are currently offering free months of service when you switch. To verify if you are eligible for this offer, please send us a private message with your phone number and pin.
Hey there! Sorry to know about this experience. The U Pay/ We Pay promotion was available until September of last year. Are you sure that was the promotion you were offered?