Hi, @pravana Could you please send me a private message with the following information?
-Phone number from Virgin that you're trying to port.
-PIN code that you used to use with Virgin.
-IMEI/MEID of the device you're trying to active.
-ICCID/SIM card number that you will use with that device.
-4-digits PIN code combination that you would like to use with Boost Mobile
-What type of plan would you like to activate the phone.