Hey there, chito! Boost Mobile will assist with unlocking a device under the following circumstances:
If you believe you meet the above requirements and would like to request that your DSU-capable device be unlocked, contact Boost Mobile Customer Care by dialing 1-888-BOOST-4U.
If anyone's reading this thread looking for a quick answer that isn't just "PM an agent for assistance", just so you know, your new phone service might be able to take your current phone if you trade it in and you'll get a discount off of a brand new one. I just got $500 off an iPhone XR by trading in my iPhone 7 which I bought used from Virgin Mobile for much less than that with my new service.
If you do still want to unlock your phone, the agents may still be able to assist you with that (but don't try to access this website on mobile because you literally can't see anything on the page with the unnecessary sidebar with fake links in the way), it'll just take a lot of waiting for them to respond -- so don't wait until the day your service expires and you need your phone for GPS immediately like I did.
Oh, wow, I sent an email (Case #86315099) before I saw this thread.
It does seem extremely irresponsible on Virgin Mobile's part to have sold new phones to customers within the past year and allowed them to be activated, not mentioning the sketchy service switcharoonie that was coming up before this nefarious 12 month rule time would be up. As a customer for many years (and a kind of peeved one, at that), there are three very simple solutions I see here:
If one of these solutions doesn't work, could someone please explain to me why it would be a problem, considering Virgin Mobile service will be discontinued, and it's literally the company's fault that we're trying to switch to a different service (to avoid being automatically switched to sketchy Boost with not nearly enough notice).