We understand. Unfortunately, stores have their own return/refund policies, and we are not able to interfere with them. What we can do is report this as soon as we get the information that anything unfair happened.
We understand. Your area is undergoing maintenance due to the issues with the towers, and as soon as it is resolved, you should notice improvement. We're terribly sorry that it has taken longer than expected, since it is not our intention that you have such a bad experience.
We understand, Champy1. And if you returned within the return period, they should have honored the return policy. If anything like that happens to you again, please report it right away, so we can escalate it.