I ended up going to a Boost Mobile store where I was able to get on the phone with a support technician and successfully activated the phone.
We are so sorry for this experience, @surfdog9. We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
I am an existing customer. I bought a new Samsung Galaxy A20 online from the Boost mobile website. The online swap phone procedure was successful but the activation failed. Message on phone is
Please contact your service provider to activate you device for service
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