Unable to Port Number?

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Enthusiast

Unable to Port Number?

hi - I am trying to port my current phone number on the Virgin network to Boost. I have purchased a Boost phone, but am unable to port my phone number through Boost's activation website. any help please?

21 REPLIES 21
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Agent

Hi there! You can send a private message by clicking on an agent's name, then selecting the message option from the profile page. 

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Groupie

How do I send you a message??
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Agent

Hi there, @John_dallas! We can definitely help you out with that. Please, send us a private message with the following information:

 

1. Name and last name.
2. Full address, including zip code.
3. Porting phone number.
4. Porting account number.
5. Porting PIN/password.
6. MEID/DEC number and UICC/SIM card number of the Boost Mobile phone that you would like to activate.
7. Price plan that you would like to have with Boost Mobile.
8. 4 Digit PIN that you would like to have with Boost Mobile.

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Groupie

I want to port a phone number in from Freedom pop to my new Boost phone

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@Cylaru Understood. PM us so we can follow up? - E.J.

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Enthusiast

I am having this issue also. Im coming from virgin to boost. Hit two lines i need to port.
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Agent

Hi there, @tleisch! We haven't received your private message.

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Enthusiast

Thank you, I sent a private message. Not sure of all the information you need. 

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Agent

Really sorry to hear about this! Please send us a private message with the details, and we’ll get this thing figured out.
 

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Enthusiast

I'm having the same issue. I just bought a phone through Boost and am coming from Virgin Mobile. I would like to keep my number. Should I go ahead and PM you?