actually, we got a call from customer service about 30 minutes ago. Seems the problem is solved. Thanks for the quick response @Joy1713
Good morning @Loosehead We apologize for the inconvenience. We'd like to take a closer look! Would you please send us a private message, so we can take a closer look?
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.