Transferring from Virgin Mobile

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Enthusiast

Transferring from Virgin Mobile

Hello, I would like to migrate my phone number and phone from Virgin mobile to Boost mobile.
10 REPLIES 10
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Agent

Let's take a closer look, frazzle! Can you private message us so we can investigate?

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Accomplice

Hello,

 

transferring to Iphone 7 from virgin mobile service would like to keep same number.  activation says I cannot port number.

 

Can you please help?

 

Thanks,

Tim

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I did and send you one

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Agent

You can click on our username to find the option to send a private message. 

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How do you send a private message

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Agent

Hi there, @marcelalberto. Sorry about that. We can definitely help you. Can you please send us a private message with the number and PIN?

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Hello,

 

I spent an hour yesterday on the phone contacting Boost (it looks like there is not an option to speak to customer representative) to setup a new phone I bought at Walmart and transfer my existing number from an existing account I have with Virgin.  I also tried doing over the internet also but it did not work.  

 

Please help

 

 

 

 

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Agent

Good. You should be able to order a Sim kit from our website for the device. Once you have the sim card, you can send us a private message with the Virgin Mobile number, pin, ESN of the device you're activating, Sim card number, desired plan with Boost, desired 4 digit pin with Boost, name and address.  

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Enthusiast

I actually got a Samsung Galaxy S9 from the Samsung website. I checked on the Boost mobile website, and it said it was able to be used
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Agent

Hi there! We can help you migrate your number over, but the Virgin Mobile phone may not be able to migrate since only a limited amount of select Virgin Mobile phones are compatible  with us. What type of phone do you have?