transferring to Iphone 7 from virgin mobile service would like to keep same number. activation says I cannot port number.
Can you please help?
I spent an hour yesterday on the phone contacting Boost (it looks like there is not an option to speak to customer representative) to setup a new phone I bought at Walmart and transfer my existing number from an existing account I have with Virgin. I also tried doing over the internet also but it did not work.
Good. You should be able to order a Sim kit from our website for the device. Once you have the sim card, you can send us a private message with the Virgin Mobile number, pin, ESN of the device you're activating, Sim card number, desired plan with Boost, desired 4 digit pin with Boost, name and address.
Hi there! We can help you migrate your number over, but the Virgin Mobile phone may not be able to migrate since only a limited amount of select Virgin Mobile phones are compatible with us. What type of phone do you have?