Hello, arbtgb1906. We apologize for this experience. We'd like to look into this for you. Can you send us a private message with your phone number and pin code to verify your account?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
That’s not what we like to hear. We truly apologize for the inconvenience, ReneeG! We will like to help! Can you please send me a private message with your phone number and PIN number?