Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends.
If you have not made payments for 3 or 4 months, it is very likely that you will need to make a payment to unsuspend your account. We would like to verify the account status first. Please send us a private message so we can do it. To send a Private Message, click my username or picture, then click "send this user a private message".