We truly apologize for this inconvenience, thastings78. You can rest assured knowing that we will do everything in our power to resolve this. Your patience in the meantime is definitely appreciated.
Hey there @angkok We sincerely apologize for the difficulties you're experiencing. We are aware of the issue you're experiencing with our website, this has been reported already. We're working to resolve the issues as soon as possible. If you need assistance for payment, plan and phone changes let us know, so we can help you.
I'm also getting this message and cannot log in. I've tried Chrome, Firefox and Edge, and in private windows so not a browser/cache/cookie issue. I've had my PIN texted to me via calling 611 and I'm using the correct PIN for my account.
Please fix the sign-on page!!
Hello, @buellersgirl. Thanks for reaching out. We are aware of the issue impacting our customers, we're currently investigating the cause so we can get this resolved as soon as possible. Please send us a PM with your phone number and PIN so we can get this escalated.
You can send a private message by clicking on my name, then selecting the message option from the profile page.