Something went wrong. Please try again later.

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Accomplice

Something went wrong. Please try again later.

for 2 days I have been getting this message, and from what I can see in this forum, I am not the only one

 

I have 2 phones on a family plan, I can not log into either, I have cleared my cache and everything possible on my end, the issue is on your end.

 

I am trying to check my hotspot data and billing

21 REPLIES 21
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Agent

Sorry to know that you feel this way, @Jgreim239. Can you please send us a PM? You can send a private message by clicking on my name, then selecting the message option from the profile page.

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Groupie

This has been an ongoing battle I have been struggling with for a month now!
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Enthusiast

Same issue for me as well...support is a joke
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Accomplice

Really Really you can't be serious fixing the issue that is plaguing all of  us

is predicated on have a screen shot and the users phone number..

So your telling us this issue can not be duplicated on your end with your own servers ?

 

Wow 

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Agent

Thank you, Lisa_in_AZ. We are also gathering the phone numbers along with the screenshots. Would you please let us know your number in a private message? Thanks for your cooperation. ~AmyM25

~AmyM25
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Accomplice

boost.png

 

both of my family plan accounts are getting this message, for 2 days now

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Agent

We're sorry for the inconveniences, Lisa_in_AZ. We believe you are having this issue and it has been reported already, we're just collecting samples to send them to our technicians. They are asking for screenshots of the error, and we just want to have this resolved as soon as possible. The sooner we cooperate, they'll be able to work on it much faster. ~AmyM25

~AmyM25
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Accomplice

boost.png

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Accomplice

no screenshot is necessary, a red error message with "Something went wrong. Please try again later."

EVERY TIME I TRY TO LOG IN TO EITHER ACCOUNT

 

then I try to chat with an agent, it wants me to log in .... SAME MESSAGE

so basically a number of people on this thread are saying the same thing and you want screenshots?

 

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Agent

Hi blackgta1992. Thanks for contacting us. We're glad to assist you. When was the last time you tried to log in? Can you send us a screenshot that shows the error message that you are getting, please? ~AmyM25

~AmyM25