Someone stole my mom's phone and changed her pin. How can I access her account?

Newbie

Someone stole my mom's phone and changed her pin. How can I access her account?

My mom lost her phone and someone found it and changed the pin. Now we can't access to cancel to service. 

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2 REPLIES 2
Newbie

Thank you!
Agent

Hey there, @Copura! So sorry to hear that has happened. Please provide us the phone number through a private message, so we can look into it.

Newbie

Someone stole my mom's phone and changed her pin. How can I access her account?

My mom lost her phone and someone found it and changed the pin. Now we can't access to cancel to service. 

See more topics labeled with: