ive never had a problem with Boost Online since i signed up years ago. i even convinced someone else in my family to sign up.
on the 25th of October we (my sister and i ) took a chance on getting a new phome after my LG Stylo 3 lost space. So she got an Iphone 6 for me. but it was too small, so we returned it, She bought an Iphone 6 plus online.
the Clerk and the young lady who sold us the phone were fantastic, very polite, but her manager was a piece of work. directing her through the phone. again its a lesson learned. always read the fine print.
so now we are stuck with this Iphone 6 with another on the way.
after dealing with the rudeness of other some stores, to not finding store numbers that worked. and shady independent practices?
i'll stick to dealing with the actual online company and services of Boost. no more franchised stores for me.
Boost Mobile stores are privately owned. Some stores aren't run well. It is that specific store's issue, not Boost. All you can really do is report them and dispute the charges. Pre-owned phones come with a limited warranty as well, so you may be able to get a replacement through that.
Thank you for being a customer. Your account will cancel automatically in 120 days when you do not use the phone or add funds. When your account is canceled, you will lose your phone number and will be unable to port your number to another carrier.
Hi, Erbeamon. We understand your frustration & are truly sorry for the inconvenience, unfortunately and since the device was bought at the store, we're unable to help you from our end. We recommend you to return to the store and speak with the manager in charge, so you can work together towards resolving this matter.
We sincerely hope you can get the help you need after speaking to the store's manager.
That’s definitely not okay. So sorry to hear that you’ve been experiencing this, LilL. Please send us a private message with your phone number and pin so we can review this further.