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Return Order

2 REPLIES 2
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Agent

Re: Return Order

Hi, redsmark. We have replied to your private message. Please check your inbox.

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Agent

Re: Return Order

Hello, edsmark! We apologize for any inconvenience. We'll be happy to assist you with that. Please send us a private message with your order key number so we can provide you with the instructions on how to return the phone.

We'll be looking to your reply!

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Not applicable

Return Order

I purchased a phone on the Virgin Mobile website on December 10 but am unhappy with the reception. I completed the online return form on December 15 and it said I would receive return instructions. I still hadn't received anything on December 16 so I submitted an email question on the Virgin Mobile website. Still no response. Can a Virgin Mobile customer service rep please give me detailed instructions? Thank you.