Hello, edsmark! We apologize for any inconvenience. We'll be happy to assist you with that. Please send us a private message with your order key number so we can provide you with the instructions on how to return the phone.
We'll be looking to your reply!
I purchased a phone on the Virgin Mobile website on December 10 but am unhappy with the reception. I completed the online return form on December 15 and it said I would receive return instructions. I still hadn't received anything on December 16 so I submitted an email question on the Virgin Mobile website. Still no response. Can a Virgin Mobile customer service rep please give me detailed instructions? Thank you.