Hello @valonis. We can help you with that. Keep in mind that the return time frame is up to 7 days from the date the phone was ordered. Please send me a private message so we may work directly with you.
I’m trying to return a phone I just received yesterday. Your site says to call 866-402-7366 for a Return Authorization Number. When I call the number I get a recording that asks for my account number. I don’t have an account number because I haven’t activated the phone I want to return because you don’t have a plan suitable for my needs—I am a senior and I only want a voice only plan.
Please let me know how to get a Return Authorization Number so I can return the phone.
Date ordered: 5/21/2017
Date received: 5/24/2017
Reason for returning: You do not offer any voice only plans
Thanks, Joe Valonis--
Hello VRD18! We are terribly sorry about this matter. We will be more than glad to help you. Can you please send us a private message with date device was ordered, order number, reason for returning the device?
I called over three consecutive hours, and I have not been able to reach anyone through either number provided to return the product purchased from your site. Please provide me with the RMA# at once. What is going on here?
Does anyone know how I return an online order or have a customer service phone number?
Sorry to hear you want to make a return.
The gerneral customer service number is 1-888-BOOST-4U (1-888-266-7848)
But for returns there is another number. 1-866-402-7366
YOU MUST GET AN RMA # before sending back anything! The return policy is SEVEN DAYS!!
The instructions are here;
Return Instructions for Orders Placed Online
Plainfield Return Center
Attn: Boost Mobile Returns EU
2675 Reeves Road, Suite 190
Plainfield, IN 46168
Hope this helps.
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