Hello @valonis. We can help you with that. Keep in mind that the return time frame is up to 7 days from the date the phone was ordered. Please send me a private message so we may work directly with you.
I’m trying to return a phone I just received yesterday. Your site says to call 866-402-7366 for a Return Authorization Number. When I call the number I get a recording that asks for my account number. I don’t have an account number because I haven’t activated the phone I want to return because you don’t have a plan suitable for my needs—I am a senior and I only want a voice only plan.
Please let me know how to get a Return Authorization Number so I can return the phone.
Date ordered: 5/21/2017
Date received: 5/24/2017
Reason for returning: You do not offer any voice only plans
Thanks, Joe Valonis--
Hello VRD18! We are terribly sorry about this matter. We will be more than glad to help you. Can you please send us a private message with date device was ordered, order number, reason for returning the device?
Were you able to submit the return request? We'd like to have an update on your situation.
Social Care Agent.
I called over three consecutive hours, and I have not been able to reach anyone through either number provided to return the product purchased from your site. Please provide me with the RMA# at once. What is going on here?
Does anyone know how I return an online order or have a customer service phone number?
Sorry to hear you want to make a return.
The gerneral customer service number is 1-888-BOOST-4U (1-888-266-7848)
But for returns there is another number. 1-866-402-7366
YOU MUST GET AN RMA # before sending back anything! The return policy is SEVEN DAYS!!
The instructions are here;
Return Instructions for Orders Placed Online
Plainfield Return Center
Attn: Boost Mobile Returns EU
2675 Reeves Road, Suite 190
Plainfield, IN 46168
Hope this helps.
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