If it has been more than 7-days we won't be able to refund you. However, if you are having issues with the phone, please send us a private message that way we can try to fix it for you! @Marham
We understand. We are sorry. We a have seven days return policy. We are not able to return your device back to us after seven days. Please send us a private message with the details about what is happening with you Coolpad device so we can assist you.
Hi Marham! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends. What happened to your Coolpad device that you need to return it? When did you purchase this device?