Hi there. Was you able to log on to your online account and remove the line? Please do not post account information in public. Victor21
Hi there Tina. So sorry to hear about the phone. As the primary account holder you are able to log on to your online account and release the line. https://myaccount.boostmobile.com/sign-in.html?INTNAV=UtilNavignIn. Victor21
@mam116, if you remove the primary line the family the family plan is dissolved. You can link it again with a new primary member.