Removing a line from my family plan

Go to solution
13 REPLIES
Agent

Re: Removing a line from my family plan

Hi there. Was you able to log on to your online account and remove the line? Please do not post account information in public. Victor21

Agent

Re: Removing a line from my family plan

Hi there Tina. So sorry to hear about the phone. As the primary account holder you are able to log on to your online account and release the line. https://myaccount.boostmobile.com/sign-in.html?INTNAV=UtilNavRobot FrustratedignIn. Victor21

Enthusiast

Re: Removing a line from my family plan

Please help me I need to remove a line from my family plan I am over the account

Enthusiast

Re: Removing a line from my family plan

Hi need help on how to remove 1 of the phone numbers on my family plan I am over the account. The phone was stolen
Agent

Re: Removing a line from my family plan

This is correct, it just goes back to be a single line account.

Groupie

Re: Removing a line from my family plan

So will the other members be able to keep their phone numbers?
Agent

Re: Removing a line from my family plan

@mam116,  if you remove the primary line the family the family plan is dissolved. You can link it again with a new primary member. 

Groupie

Re: Removing a line from my family plan

I read somewhere that you can remove the primary line and it will change one of the secondary lines to primary in the family plan. How do I do this?
Agent

Re: Removing a line from my family plan

Please send us the phone number and security pin to both primary and secondary account that you're removing.

 

EdwinRG

Re: Removing a line from my family plan

Would I send the primary or what?