Port Status - We’re still working on your phone number - Request For Assistance

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Port Status - We’re still working on your phone number - Request For Assistance

I recently decided to transfer my FreedomPop GSM number to Virgin Mobile and brough my iPhone over. The status (We’re still working on your phone number) has been like that for several days now (09/14 the port process was started). I am trying to see if the hold up is on FreedomPop's side or if this is a Virgin Mobile issue. The acccount has already been created and my card was charged for the initial sign up. The email for the account creation took place on 09/15.  I appreciate any help you can provide. Thanks!

Update:
Not sure how the tittle changed to "What is a Data Pack add-on and how does it work?" but I am updating (trying) the tittle again.

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