We've received and replied to your private message. Please, check your inbox and send us the information requested. We'll be waiting for your response.
@Bettina87. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Sorry to hear that you're having issues @Bettina87. Is that your regular Boost Mobile Sim card that you have been using and the same Boost Mobile phone?