We need to access your account to verify the device and service status and assist you. Due to privacy and security reasons, we are not able to do this in public. That's why we would like for you to contact us in private sending us a private message.
Hi there! Sorry for the delayed response. Support is available from 6 am - 10 pm CST Monday - Friday, and from 6 am - 9 pm CST on weekends. Sorry you’ve been experiencing this! Please send us a private message to assist you. To send a Private Message, click my username or picture, then click "send this user a private message".