We understand, @Julie2019! Let's check your account. Please send us a private message with your phone number and PIN. We'll do our very best to help!
Oh, I see, @Julie2019! If the order was processed Friday evening, the order should have started its processing yesterday. However, you must have received a confirmation e-mail with the order number. On the other hand, if no confirmation was received, it was because the payment didn't go through. It is recommended to call your bank, that way they can confirm the status of your payment. Sometimes, the money is taken out of your account balance but it is placed on hold by your bank. Whenever that happen, the money is returned to your card within a few days or hours depending on the back.
Hi there, @Julie2019! Thank you for bringing this to our attention. Is the charge on your account showing as pending? When did you make the purchase?