Phone order canceled?

Go to solution
Groupie

Re: Phone order canceled?

I am having the same problem cannot get the phone I ordered. When I do get a person she says it's tech support who cancels my order and says my card is fraudulent. That's funny because it's the same card I have on file they take my monthly payment from. They won't send me a phone I have to go to a store and cannot use boost up. So is this false advertising?
Agent

Re: Phone order canceled?

Hi, Itsbrooklyn4eva. We're sorry to hear about this experience. Let's do some investigating. Can you send us a private message with your phone number and pin code?

Re: Phone order canceled?

I have the same problem ..I tried ordering 3 times and it keeps getting cancelled
Groupie

Re: Phone order canceled?

How about you guys call me please I can never get a real person to talk to
Agent

Re: Phone order canceled?

Please private message us so we can investigate. @Jhollowaybf3

Groupie

Re: Phone order canceled?

Also noticed installment page shows error and all info is blank this is a very serious issue considering its dealing with your account and credit
Also couldn't see me conformation number so I have nothing to go on
Agent

Re: Phone order canceled?

Sorry to hear that, Jholloway bf3. Please send us a private message so we can take a closer look. 

Groupie

Re: Phone order canceled?

Iv been trying to get the s9 with boostup and every time it says payment processing but the next day its is no longer on my account and the money is back in my bank I call the bank and they said when they send the money to boost it just comes right back iv tried calling but can't get a real person on the phone very horrible service 

All I want is the s9 on a payment plan happy to give my money but I guess they wont take it 

Agent

Re: Phone order canceled?

Hi there, @Thatgirlari! Please, send us a private message with your order number to further investigate. 

Enthusiast

Phone order canceled?

I ordered a iPhone 7 Plus yesterday paid for next business day shipping I haven’t got a tracking information today and I looked on my order the status says “ cancelled “ when I never cancelled my order help ?? Am i going to get my iPhone I paid for?