Phone number is not eligible for porting

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Agent

Re: Phone number is not eligible for porting

Hi there, @irmom2magic! We can definitely help you out with that. Because the phone number is coming from Sprint, we have to do a migration which is a different process and can only be performed through customer care. Please, send us a private message with the following information to further assist you:

 

1. Name and last name.
2. Full address, including zip code.
3. Sprint phone number.
4. Sprint PIN/password.
5. MEID/DEC number and UICC/SIM card number of the Boost Mobile phone that you would like to activate.
6. Price plan that you would like to have with Boost Mobile.
7. 4 Digit PIN that you would like to have with Boost Mobile

Accomplice

Re: Phone number is not eligible for porting

Hiya Folks,

 

I experiencing this issue as well  I am trying to port a Sprint Number in to a Boost phone,  it let my daughter do hers a while back but not excepting mine attempt.

 

Appreciate any assistance!

Best,

 

Roberta

 

 

Agent

Re: Phone number is not eligible for porting

Hey there, @Turtl67! Thanks for contacting us. Please send us a private message with the following information for each account:

 

* Virgin Mobile Phone Number & Pin
* DEC number of the Boost Mobile Device
* New 4 Digits pin with Boost.
* Full Address
* Desired plan with Boost.


Note: If you are going to overwrite an active Boost Mobile account, we will need the phone number and pin of that Boost Mobile account.

Enthusiast

Re: Phone number is not eligible for porting

I have 3 Virgin Mobile #'s that I need migrated to 3 Boost phones.

I have all the necessary info requested... just need an agent. 

 

Re: Phone number is not eligible for porting

same problem,,  why is there not a way for us not to contact customer service for this issue!?   I do need help with this and it seems that help is not easy to come by.....

Agent

Re: Phone number is not eligible for porting

Hello, elih. We apologize for any inconvenience. We'd be glad to help you out with this. Please, send us a private message with the following information: 

 

- Phone number and PIN

- Account number

- ESN/DEC or IMEI for Boost cellphone

- Desired price plan 

- Desired PIN

- Name

- Billing and email address

 

We'll be looking forward to your reply!

Groupie

Re: Phone number is not eligible for porting

yeah im having the same problem

Agent

Re: Phone number is not eligible for porting

Hi there, tdblumer. Thanks for contacting us. We're sorry for the inconvenience with the port-in.  

 

We'd like to have a look at the account. Please, send us a private message with this information: 

 

- phone number and PIN

- account number

- ESN/DEC or IMEI for Boost cellphone

- desired price plan 

- desired PIN

- name and address

Enthusiast

Re: Phone number is not eligible for porting

im also looking for assistance on this situation, i recently ordered a phone from boost mobile, and in trying to tranfer my number from sprint to boost, but its not eligible for porting, what should i do?

Re: Phone number is not eligible for porting

The same exact thing is happening to me. Where do I message you?