I tried to activate my new phone and port my number from Virgin mobile, but I'm getting a message that the number is not eligible. Is there a work around for this?
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Hello, @silvia100. Thank you for stopping by. Could you please send us a private message to further assist you? We'll be waiting for your response. Remember, we're here to help. -Kira_M.
This is a very helpful solution, AI3x. I tried following your advice and attempted to send you a PM with the specified information, but I received the following error: "You have reached the limit for the number of Private Messages that you can send now. Please try again later." I am assuming that is because I just set up my forum account today.
Do you have another means for me to contact Care, so I can migrate a number over to a new Boost line on my family account? Thanks very much for your assistance!
Hi there v_voth. the reason you are having difficulties is because is not a port but rather a migration and the option is not available for this task through the web. As such only Care can do this for you. Please send us a Private Message by clicking on my user name and at the right side of the pane you will see the option to send a private message. Include your phone and pin numbers to both account on Sprint. Also provide me with the IMEI/DEC of your new Boost phones.
Hi there! Sorry for the delayed response. Support is available from 6:00 a.m. to 9:00 p.m. CST on weekends. Just to confirm: Did you try to port in your MetroPCS number over the phone? Or through the website https://activate.boostmobile.com/primary/activations-home?