Phone number is not eligible for porting

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Re: Phone number is not eligible for porting

same problem,,  why is there not a way for us not to contact customer service for this issue!?   I do need help with this and it seems that help is not easy to come by.....

Agent

Re: Phone number is not eligible for porting

Hello, elih. We apologize for any inconvenience. We'd be glad to help you out with this. Please, send us a private message with the following information: 

 

- Phone number and PIN

- Account number

- ESN/DEC or IMEI for Boost cellphone

- Desired price plan 

- Desired PIN

- Name

- Billing and email address

 

We'll be looking forward to your reply!

Groupie

Re: Phone number is not eligible for porting

yeah im having the same problem

Agent

Re: Phone number is not eligible for porting

Hi there, tdblumer. Thanks for contacting us. We're sorry for the inconvenience with the port-in.  

 

We'd like to have a look at the account. Please, send us a private message with this information: 

 

- phone number and PIN

- account number

- ESN/DEC or IMEI for Boost cellphone

- desired price plan 

- desired PIN

- name and address

Enthusiast

Re: Phone number is not eligible for porting

im also looking for assistance on this situation, i recently ordered a phone from boost mobile, and in trying to tranfer my number from sprint to boost, but its not eligible for porting, what should i do?

Re: Phone number is not eligible for porting

The same exact thing is happening to me. Where do I message you?

Agent

Re: Phone number is not eligible for porting

Hi there, @Nazarite07. Thanks for reaching out. Definitely want to look into this for you. Please send us a Private Message with the phone number that you'd like to port so we can take a look. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

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Groupie

Re: Phone number is not eligible for porting

I also got the "this number cannot be ported" message. I'm wishing to switch from At&t to boost for the Walmart only plan of $35 a month with 6gigs of high speed. 

Agent

Re: Phone number is not eligible for porting

Hi, @StubbedBrain! We apologize for this experience. Definitely want to look into this for you. Please send us a Private Message with the following info:

 

Sprint number:

Sprint PIN/Password:

IMEI/DEC of the Boost phone:

UICC ID of the SIM card:

Boost PIN (4 digits):

Desired plan:

Full name:

Address:

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Groupie

Re: Phone number is not eligible for porting

I, too, am getting a "phone number is not eligible for porting" message while attempting to switch from Sprint. What can I do about this?