I tried to activate my new phone and port my number from Virgin mobile, but I'm getting a message that the number is not eligible. Is there a work around for this?
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Hello Tina23. Feel free to send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
Understood. That is why. Since Boost mobile and Virgin Mobile are on the same Sprint network. You would not be able to swap. It would be a migration done by an agent. Since we are closing in 2 minutes, please contact us tomorrow at any time after 8am est and we will assist you. Victor21
You can send a "PM" or private message a couple of different ways. If you click on the name of the person, you'll be taken to their profile. On the right side of the screen, you should see "send this user a Private Message". Click it and you'll be taken to the PM window with their name already in the To: field. Type up what you want to say, hit send message and you're good. You can also go to your own profile by clicking on your name from the forums and then clicking the PM icon. From the PM window select "New Message" and type the user name of the Community member in the "To" field and off you go. -Kira_M.