So sorry to hear about this experience, Michelle9. We want to help! We value your privacy and security. Due to the nature of your concern, we would like to authenticate your account, but for us to do this in a secure way we need to take this to a private channel where we can discuss private account information. Please send us a private message along with your phone number, the PIN and a brief description of your request. To send a private message, click on any of the social care agents user names and select the option send this user a private message.
I had the same problem. According to FedEx my phone was supposed to have been delivered 8/4/20 at 12:44
pm. I was even home at this time and never heard a delivery person at my door. I tried calling FedEx but all I got was a recording, I could never get a real person, so I filed a claim on their website but I haven’t heard anything from them yet (I doubt I ever will). Filing a police report would be pointless since there’s no cameras around my building so there’s no way to determine who took it, or if it was even delivered. I guess I’m just out $300🤷♀️
I have the exact same problem with the exact same dates. I am feeling extremely frustrated because my packages never go missing and would love some help looking into this as well. Please keep us updated!
Hello StephanKrieg091. Definitely wanna look into that for you. Please send us a private message so we may work directly with you.
You can send a private message by clicking on an agent's name, then selecting the message option from the profile page.
I ordered a Samsung Galaxy A10e- SM-A102U on JUly 7th. and received an order and a shipping confirmation via email. (available upon request). It never was placed on my porch as all other packages are placed by all other carriers.
The fedEx tracking service said that it was delivered: Thursday 7/09/2020 at 1:19 pm and
"Left at front door. Package delivered to recipient address - release authorized"
No. That did not happen. The gate was never opened and nothing was placed at the door.
Please resolve this/ Maybe the driver was using GoogleMaps to locate the house... Huge mistake!
I Need this phone as my old one is dying and can not buy this one in the local store.
You might wish to consider using a different shipping company!
Hello Ebrown07. Thanks for bringing this to our attention. We'd like to investigate. Do you have the order #? Please, let us know in a private message. To send a Private Message, click my username or picture, then click "send this user a private message". Thanks! ~AmyM25