We understand, @Yolipanda. To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".
Hey there, Yolipanda! Looks like we’ll need to do some investigating. Can you private message us your phone number so that we can verify your account first? Thanks!
Hi, Crislyn22! Thank you for contacting us. Since the customer's phone is broken and he does not remember the pin code, we can try accessing the account with the date it was opened. We only need the month and the year it was activated, and we can only try twice.