Payment on secondary line

3 REPLIES 3
Agent

Re: Payment on secondary line

Since the balance was processed as a credit to that specific number due to the referral promotion, it can't be transferred between accounts. But, you can send us a PM with the phone number and PIN of both accounts and we'll see if there's anything we can do to help. 

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Re: Payment on secondary line

Okay so does that mean I cant use the account credit ?
Agent

Re: Payment on secondary line

Hi there, @Ashleyhickey87. Thanks for stopping by. When on a family plan, payments can only be processed through the primary line. 

Payment on secondary line

I noticed I had a referal credit on my secondary line so I placed a partial payment thinking I could apply the credit to the account. i checked my primary line and its still showing I owe the whole amount. Can I pay from the secondary line ?