We'd like to take closer into this and assist you further. Would you mind sending us a private message with the phone number and PIN?
To send a private message you simply go to one of our agents profile who you want to send a message to (like JohnJ7) and hit the "send this user a private message" button. It's under their contact section on the right side of their profile, right next to their badges.
No worries! We can definitely help you out with that, MoniqueF. Can you send us a private message with the phone number and PIN so we can take a closer look into this?
Hi there murphjax, Yes you are able to make a full payment for the remaining balance. You could complete the process at your nearest Boost Mobile store, online or through customer service. It is recommended to make the payment online to avoid extra fees. Victor21