Hi there, RihanS! Thanks for reaching out. We're sorry for the inconvenience. The only way to get access to the account is with the PIN number. Please send me a Private Message with your phone number and the last PIN you remember to see what can be done.
I am currently abroad and struggling to recharge my account. Tried the #111# option and when asked for PIN tried a few possible ones, but got locked out and asked to dial 1258881 to resolve. This obviously difficult abroad... Also cant log in and do it online, as I do not have the PIN. The tried the support chat bot and the PIN reminder is not coming through... Help!