Overnight Shipping

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Enthusiast

Re: Overnight Shipping

Same **bleep** **bleep** happening to me I ordered a phone yesterday(saturday) about at 11:40pm and I chose next day service I p paid 12 **bleep** dollars for a service that wasn't going to be really provided I betta be getting my **bleep**ing money back because I do not pay next day service to get a phone 2 days later or more and I did not know about this **bleep** rule so I betta be getting my phone today or my money or there will be problems.

Newbie

Re: Overnight Shipping

So after I learned that I wouldn't be getting my phone overnight like i paid for it to be, I called the help line. The rules of "overnight shipping" are:
1) Order must be placed before 12pm in order to qualify for "next day" shipping. Any orders made after 12pm are considered the next day's problem. Which leads me to the next rule...
2) the word "day" actually means BUSINESS DAY and not actual days. So because of a mistake on Boosts part despite my order being placed on a Thursday at 10:24 am and that I paid the 12$ for "overnight shipping" I will not receive my phone until Monday at 8:00pm according to FedEx. Which brings me to the next rule.
3) "Overnight" is does not literally mean overnight in Boost Mobile world. It is definitely blatant false advertising. The truth is when you believe that you are paying for overnight delivery, and at 12$ that is most definitely overnight shipping prices, you are in fact paying for 24-48 hours delivery and those hours for some odd reason only count if it is on a Business day. So because my order was placed on Thursday at 10am in order for it to be 48 business day hours only I should receive my phone on Monday at 10am which isnt the case. My delivery is slated for Monday night at 8pm. The kicker is rule 4...
4) All overnight delivery costs are non refundable. Its the perfect scam. They charge you for overnight delivery with overnight prices and send it standard shipping. Apparently even though FedEx has custody of my phone currently, I guess they don't do anything with the package when its not a business day. I feel completely ripped off and extremely upset. They never had any intention of getting my phone to me today. Up until today at 12pm my phone was still with Boost Mobile they waited a full 24 hours and then some to ship out my phone. So I guess by overnight shipping they mean that THEY will let the phone get picked up to be shipped after 24 hours of ordering, not that I will receive my phone after 24 hours of ordering it. Its false advertising. Its a scam. They know that what they charge 12$ for isn't overnight delivery. They have all these rudes i mean rules already set up to protect themselves when customers have to go almost a week without something they spent hundreds of dollars for (and extra money to receive it overnight) call with complaints demanding a refund. Pretty much everyone who paid for overnight shipping didn't get their phone overnight, or even within the 48 hours mark(which is not overnight, its 2 business days which translates to 4 days). I paid 12$ to receive my phone today. I won't get it for another 3 to 4 days because I have never received a delivery at 8pm before so I am positive that I won't get it until Tuesday morning.
Newbie

Re: Overnight Shipping

I PAID FOR OVERNIGHT SHIPPING AT 12$ AND RECEIVED MY SHIPPING CONFIRMATION AT 11:25AM I STILL HAVE THE EMAIL TO PROVE IT! SO THIS 12PM IS BULL**bleep**! AS A NEW CUSTOMER I AM APPALLED AND AM MOST LIKELY GOING TO TAKE MY PHONE WHEN IT GETS HERE NEXT WEEK WHEN I PAID FOR OVERNIGHT SHIPPING ON A THURSDAY MORNING MIND YOU , AND TAKE IT TO A DIFFERENT CARRIER. THERE ARE SO MANY PEOPLE WITH THE EXACT SAME COMPLAINT AS ME AND YOU PEOPLE ARE SICK LYING ABOUT A SERVICE THAT YOU CAN'T PROVIDE! ITS BEEN 12 HOURS SINCE I ORDERED AND THE PHONE HASN'T BEEN SHIPPED YET IT STILL SAYS PROCESSING! I WANT MY 12$ BACK I DIDN'T PAY THE EXTRA MONEY TO JUST GET MY PHONE AT THE SAME TIME AS FREE SHIPPING. IT WAS BEFORE 12PM! SO THAT QUALIFIES ME FOR A REFUND OF THE OVERNIGHT SHIPPING COSTS! I WONT BACK DOWN UNLESS I GET MY PHONE TOMORROW OR MY 12$ TOMORROW OR I WILL SUE! I WILL NOT PAY FOR SOMETHING THAT I DIDN'T GET DAMMIT! THIS IS FRAUD! I WILL BE NOTIFYING THE BETTER BUSINESS BUREAU OF THIS FRAUDULENT SERVICE THAT YOU HAVE PROVIDED TO ABSOLUTELY NO ONE DESPITE CLAIMING THAT YOU DO PROVIDE THE SERVICE AND THEN REFUSE TO REFUND THE MONEY FOR A SERVICE THAT WAS PAID FOR AND NOT RECEIVED!
Agent

Re: Overnight Shipping

Hi there, @Winterleigh2125! Definitely want to look into this for you. Please send us a Private Message with your order number, name, device purchased and shipping address.

 

~Nosh_CxUx

Enthusiast

Re: Overnight Shipping

I ordered my phone yesterday and it still is saying that the order is processessing when will it ship ? I payed extra for next day
Agent

Re: Overnight Shipping

Hey there, mishamckoy92! We can definitely help you with that. Feel free to send us a private message so we may work directly with you.

 

You can send a private message by clicking on my name, then selecting the message option from the profile page.

Groupie

Re: Overnight Shipping

good morning i ordered two iphone 6 yesterday overnight shipping and did not receive confirmation by email and i am trying to track my order may assist please??

Re: Overnight Shipping

Hey there, Shaii! Since you placed the order on 02/21/18 (Wednesday) after 5:00 PM, the phone's shipping should have started today. This means that you should receive the device by Friday the 23rd.

 

To check if the tracking number is available, please send me your order key through a private message. To send me a private message, just click on my username (Hozuki_Robert), and then look for the option that says "Send this user a private message".

 

I'll be glad to help you!

 

Hozuki_Robert

Groupie

Re: Overnight Shipping

I ordered my phone after 5 pm yesterday (wed) I have not received a shipping tracking number yet. I should still receive my phone by Friday right?
Agent

Re: Overnight Shipping

Your welcome.