Solved! Go to Solution.
Good day @bbender4 Thank you for bringing this up to our attention. We sincerely apologize for the difficulties you're experiencing. Would you please be so kind to provide us with your Phone Number and PIN, so we can further assist you.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.
Hey there, @jessicalynn9800! Sorry to hear about that. We'd like to look into it. Can you please send us a private message with your number and PIN if you have an account with us? You can click on my username to see the option to send a private message.