Hey there @Mwilds190. We sincerely apologize for the difficulties you're experiencing. We'd like to investigate this further! Would you please be so kind to send us a Private Message, so we can further assist you? Please, include the order number, if you have it.
Note: For you to send a me a Private Message only need to click on my username, which will take to my profile, once you're there on the right side of the screen you will see the option to send me a Message.