Please, go to your profile, then click the envelope. You'll see the messages you've received. Alternatively, check the inbox of the email used to create the account on our Community forum.
@Slayer656. We understand your concern. We're authorized Boost Mobile agent and we value your privacy. Due to the nature of the issue, we'll need to access your account and order information to further investigate. However, we can't move forward without authenticating your account accordingly to the company's policies. Please, send us a private message with the information requested above so we can assist you further.
That’s definitely not okay. So sorry to hear about this experience, @Slayer656. We definitely want to look into this for you. Can you please send us a private message with the Order Key of your purchase, along with your phone number and PIN, if available?
To send a private message just click on the picture of any Boost Mobile agent and, in the next screen, click "send this user a private message".