Order Cancellation

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Re: Order Cancellation

Hi there, shadowban! Sorry for the late reply!


Certainly, the order was returned to us as a result of the cancellation request that was submitted on Saturday.


You can expect to receive your refund within 7 to 14 business days from the date our warehouse validates the device as returned.


To assist you with following-up with this matter, please send me a private message including:


- Your full name.


- The original sales order key.


- Your e-mail address.


- An alternate contact number (If available),


If you have an account with us, we'll also need your phone number and PIN. We'll then create a case to follow-up with your equipment refund request.


Looking forward to your reply!




Re: Order Cancellation


my order cancellation request was sent through on Saturday but the phone was shown to have shipped and I received a tracking number. It made it to my local fed ex and now shows that it was returned to the shipper.

Am I right in assuming this is because I cancelled the order? If so, when can I expect to receive my refund?

My reference number is *****


Re: Order Cancellation

Hi there, shadowban. Thanks for contacting us.


We'll be more than happy to assist you. Please, send us a private message with the order number to have a look. 


Order Cancellation


I placed an order today which has not shipped yet and would like to cancel it.

Would appreciate if someone can assist me with this.