Order Cancellation

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Groupie

Re: Order Cancellation

I need to cancel my order.

Agent

Re: Order Cancellation

You just need to tap on an agent's username and select 'Send this User a Private Message' from their profile tab.

 

EdwinRG.

Enthusiast

Re: Order Cancellation

How do I send a private message?
Agent

Re: Order Cancellation

Hi!

 

In order to look into that, we need your order number, email and contact number. Would you mind sending us that information in a private message?

 

We'll be glad to assist you!

 

EdwinRG

Enthusiast

Re: Order Cancellation

Will you assist me too? 

Re: Order Cancellation

Hi there, shadowban! Sorry for the late reply!

 

Certainly, the order was returned to us as a result of the cancellation request that was submitted on Saturday.

 

You can expect to receive your refund within 7 to 14 business days from the date our warehouse validates the device as returned.

 

To assist you with following-up with this matter, please send me a private message including:

 

- Your full name.

 

- The original sales order key.

 

- Your e-mail address.

 

- An alternate contact number (If available),

 

If you have an account with us, we'll also need your phone number and PIN. We'll then create a case to follow-up with your equipment refund request.

 

Looking forward to your reply!

 

Hozuki_Robert

Enthusiast

Re: Order Cancellation

Hi,

my order cancellation request was sent through on Saturday but the phone was shown to have shipped and I received a tracking number. It made it to my local fed ex and now shows that it was returned to the shipper.

Am I right in assuming this is because I cancelled the order? If so, when can I expect to receive my refund?

My reference number is *****

Agent

Re: Order Cancellation

Hi there, shadowban. Thanks for contacting us.

 

We'll be more than happy to assist you. Please, send us a private message with the order number to have a look. 

Highlighted
Enthusiast

Order Cancellation

Hi,

I placed an order today which has not shipped yet and would like to cancel it.

Would appreciate if someone can assist me with this.

Thanks