Order Cancellation/ start a return

Go to solution
8 REPLIES 8
Agent

Re: Order Cancellation/ start a return

Hey there! To send a Private Message, you need to click on the person's name, this will take you to the profile. You'll see the option to send the message there. 

Enthusiast

Re: Order Cancellation/ start a return

No package is gonna be sent just took my money
Enthusiast

Re: Order Cancellation/ start a return /boostup

Where can I message you ?
Agent

Re: Order Cancellation/ start a return /boostup

Hey there, @Lizm! We're truly sorry to hear that has happened to you. If you received the order key number, please let us know about it through a private message in order to look into it. Thank you.

Enthusiast

Re: Order Cancellation/ start a return /boostup

I order a new device on Friday with boostup. I was charged but never received a tracking number I did receive a confirmation of the purchase but later checked the status online and it said the order was canceled. My bank statements show i was charged numerous times for this one transaction. I was refunded only once for all the transactions charged. I did call the 1-800-402-7366 and didn’t find any options to help with my problem. I also didn’t receive any emails to notify me of the cancelation.
Agent

Re: Order Cancellation/ start a return

Hi there! We’d be happy to help. If it's been more than 4 hours, unfortunately, it cannot be cancelled. You can reject the package or return it. Do you have any other question or concern?     

Newbie

Re: Order Cancellation/ start a return

I would like to cancel an order and get my money back

Agent

Re: Order Cancellation/ start a return

Hi, Choffers! Can you please send us a private message so we can investigate?

Highlighted
Enthusiast

Order Cancellation/ start a return

I would like to cancel an order or start a return for a phone i bought earlier this morning through boostUP.

I never received an order confirmation through email or text and it's not in my spam, and I tried calling 1-866-402-7366  and pressed every option available and nothing had to do with returns or cancelaltions.